Hello, I'm
Mickey.
A professional focused on growth, org transformations and advanced use of CRM.
A dad with a love for RV travel.
Grow with me
What I Do.
My name is Mickey Baines.
I'm a transformation and experience consultant. I help organizations design their future, crafting optimal experiences for their customers/clients/students, and for their internal teams.
I make work fun.
Highlights:
- Partner, Kennedy & Company
- 14 years as a consultant
- 200 institutions and organizations served
- Host of the CRMprov Podcast
- 12 years experience leading growth in higher ed
- Frequent speaker and podcast guest
I am transparent about my work and share it openly so that others can grow, learn and expand on their own. You can watch/read/listen to this via the avenues below.
Speaking Engagements and Workshops
crm
CRM
prov
prov
Season 3
is now streaming!
E1: Communication strategies that click (literally) with Jay Schwedelson
E2: Using AI to predict Enrollment and Student Success with Kirsten Lum
E3: Engaging Parents in the Admissions Process with Dave Becker
E4: Replacing Boring Comm Flows for Applicants (minisode)
E5: Supporting Students Through Community with Cooper Jones
E6: Building Community in #highered with Evan Hamilton
E7: Early Alert Action Plans for #StudentSuccess (minisode)
E8: Strengthen your Admissions Funnel with Emily Smith
E9 (and 10): The Campus Tour Experience with Jeff Kallay
(two parts; release date Jan 15, 2024)
#highered’s
go-to podcast for
all things CRM
Speaking Engagements
Private Speaking Engagement, March 28, 2024
If Amazon Designed Your Student Portal (Webinar), April 5, 2024
Effectively Using Zero and First-Party Data (Webinar), May 8, 2024
Education Summit, presented by Salesforce, May 15-17, 2024
Designing an Amazon-Like Student Experience, May 21, 2024
Effectice CRM Governance, Slate Community Session, June, 2024
Get in Touch
Want to chat, or inquire about an interview, the podcast or other speaking engagements?
Email: mickey@mickeybaines.com
Mobile:
You have to ask for that!